Technical Business Support Specialist

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for a Technical Business Support Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will be responsible for various aspects of our self-serve advertising on our platform involving account creation, management, and ad campaign troubleshooting. Working from our London, UK office, you’ll collaborate with our Sales team and other key stakeholders to field queries that include optimization, account support, product queries, and campaign performance issues.

What you’ll do:

  • Provide excellent email support to advertisers on the self-serve platform
  • Act as an escalation point for members of the Business Support team handling difficult and urgent cases
  • Troubleshoot targeting, reporting, and live ad campaigns
  • Carry out and improve bug reporting procedures and insights
  • Work cross-functionally with Engineering to surface bugs
  • Document, investigate, and drive solutions for complex technical issues
  • Synthesize information from our customer network to advocate for new bug fixes and feature enhancements

What we’re looking for:

  • 2+ years of B2B/Ad Ops experience
  • Experience within the digital online advertising ecosystem
  • Solid understanding of ad targeting and performance optimization
  • BA/BS degree
  • Experience working with ad networks and brand and performance advertisers
  • Meticulous attention to detail, as well as an understanding of mobile advertising delivery processes
  • Flexibility to work any assigned shifts, which may include early mornings, late evenings, and weekends
  • Excellent written and verbal skills
  • Strong interpersonal skills to able to work with various team members throughout the company
  • Ability to work independently while also operating as a collaborative team player
  • Process driven individual with a proven track record of identifying gaps and implementing new processes
  • Data/Analytics experience with advanced Excel proficiency
  • Customer-driven with a passion for supporting Snapchatters
  • Experience managing or mentoring team members
  • Passion for Snapchat, and up for the challenge of building something from the bottom up

 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.